Customer Service Representative (CSR)

Employment Type
Full Time

Job Duties

• Critical-Thinking skills: These skills are required as the CSR will need to devise plans of action and assess those plans daily to ensure quality of customer service.
• Problem-Solving Skills: The CSR will need to be ready when problems arise, or be ready to anticipate problems before they happen.
• Communication Skills: The CSR will need to communicate with co-workers and customers on a regular basis.
• Organizational Skills: Multiple services, people and many moving pieces will require CSR to be excellent at multi-tasking.
• Proactive communication with customers via telephone, e-mail, or regular mail; managing database records; running various reports.
• Maintains solid customer relationships by handling their questions and concerns with speed, accuracy, and professionalism.
• Strong research skills are required to trouble-shoot customer problems.
• Processing customer payments via checks and credit cards. 
• Additional duties as required

Education, Training, and Experience

CSR needs to have good working knowledge of Microsoft Office. Experience in Pest Control and use of ServeSuite software is a plus.

Competency

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service – Responds promptly to customer needs. Oral Communication – Listens and gets clarification. Attendance/Punctuality – Is consistently at work and on time. Dependability – Follows instructions, responds to management direction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Minimum Education and Experience

• High school diploma or equivalent
• 3 years minimum experience working in an office setting to include: Microsoft Office suite, multi-line phones and office equipment. Pest Control industry experience is preferred.

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